Patient Statements
Patient Statements
Customized Statement Templates
Statement Design
Automated Statement Scheduling
Multi-Channel Delivery
Improve patient satisfaction and streamline revenue collection with Emerger RCM’s Patient Statement services. We design clear, timely statements, handle multilingual outreach, and simplify balance resolutions—empowering patients to pay efficiently while boosting your bottom line.
Statement Design & Distribution
Our service ensures patients receive professional, easy-to-understand statements reflecting all visits, insurance payments, adjustments, and balances. We customize statement templates to align with your branding and regulatory needs, with clear breakdowns of due amounts. Distribution is tailored sent via mail, email, or SMS with secure e-statement links. Statements are triggered post-insurance posting, minimizing confusion.
We also adhere to HIPAA, ensuring patient privacy. By presenting information clearly and promptly, your patients are more likely to engage and pay quickly, reducing days in AR and administrative follow-up.
Patient Inquiry Management & Follow‑Up
Once statements go out, our outreach team monitors responses through dedicated channels—phone, email, or portal messaging. We answer payment questions, clarify charges, set up payment plans, and resolve disputes. Using trained, empathetic staff, we guide patients through statements and offer flexible payment methods. If balances remain unpaid after initial outreach, we deploy follow-up reminders via SMS/calls at scheduled intervals. All communications are documented in your PMS, giving you full visibility. This service strengthens patient relationships while addressing billing needs without burdening your in-house team.
Contact us today to learn more about our team
We would be happy to answer any questions you may have or provide you with additional information about our services.
Customized Statement Templates
Branded, compliant, and easy-to-read statements tailored to your practice style.
Multi-Channel Delivery
Sends statements via mail, secure email, or SMS reminders with e-statement links.
Automated Statement Scheduling
Triggers statements based on payer posting or patient visits to maintain timely follow-up.
Secure Online Payment Links
Includes clickable payment options in email/SMS for co-pays, deductibles, or outstanding balances.
Patient-Friendly Balance Breakdown
Displays service date, description, insurance payments, remaining balance, and due date clearly.
Two-Way Communication Logging
Documents patient inquiries, payment plan setup, and dispute resolution in your PMS securely.
Emerger supports your diverse patient population with statements available in English, Spanish, and Arabic and more if needed. Our templates not only translate content but also adapt date formats, regulatory disclaimers, and formatting to align with language conventions. Patient names and addresses are matched linguistically, ensuring clarity. For communities with mixed language use, we include bilingual headers and notes.
Statements in familiar languages enhance understanding, reduce confusion, and drive faster payments. Practices often report a 15–20% increase in payment compliance when using multi-lingual communications. This helps reduce inquiries, build trust, and reinforce your commitment to patient-centered care.
We streamline patient payments by embedding secure payment links directly in email or SMS statements. These links connect to a PCI-compliant portal compatible with credit cards, ACH/eCheck, and mobile wallets. Upon payment, transactions are auto-posted in your PMS, with real-time updates of the patient’s account and receipt sent instantly. Recurring payment options can be enabled for payment plans.
This smoothed, secure pathway reduces friction, eliminates manual entry errors, and dramatically improves collection rates. Integration with your EHR supports seamless reconciliation, end-of-day reporting, and lowered administrative workload all while enhancing patient convenience.
Emerger employs a thoughtfully designed follow-up schedule that triggers multi-channel reminders at strategic intervals post-statement: typically at 7, 14, and 30 days. Reminders are brief, polite, and informative highlighting due dates and easy payment links. Delinquency workflows escalate communication to phone outreach by trained agents when balances remain unpaid.
Our reminder system is configurable to your practice policies, such as excluding low-balance patients or holiday cooldowns. Data shows that systematic reminders increase patient engagement and payments by up to 40%. Most importantly, they help reduce AR days and minimize escalation to external collections.
Not every patient can pay in full immediately. Our team offers empathetic support to arrange payment plans or hardship accommodations. We assess eligibility, set up structured schedules, and monitor plan compliance. All agreements are logged in your PMS with clear terms, installment reminders, and auto-notifications. We also handle missed payments re-contacting patients to discuss options.
This compassionate approach preserves patient relationships and ensures partial revenue capture over time. Studies show that flexible plans can improve patient loyalty and reduce bad debt by over 30%, while supporting your mission of accessible, patient-centered care.
We provide detailed dashboards and monthly reports summarizing statement generation, delivery channels, open rates, payment rates, and AR aging by patient segment. Reports highlight high-balance or high-risk accounts, patient inquiry volumes, and payment plan performance. You’ll receive insights into which methods drive optimal engagement like email versus mail.
This data enables informed decisions on outreach strategies, staffing needs, and statement formatting. Digging into metrics empowers you to refine your billing workflows continually and ensures your patient statements work as a proactive revenue generator, not a passive document.
